Jump to content

Dear members, finally, we decided to refresh our theme. Decision was brought based on multiple factors, primarily because of technical needs as old one is not compatible with a new platform version, but also because you all asked for a darker theme.
Here you go!

Please head here if you want to vote https://www.elite7hackers.net/topic/411861-the-new-theme/

 

This site uses cookies! Learn More

This site uses cookies!

For providing our services, we do use cookies.
But get used, this is what most of modern web do!
However we have to warn you since we are obligated to so due to EU laws.

By continuing to use this site, you agree to allow us to store cookies on your computer. :)
And no, we will not eat your computer nor you will be able to eat those cookies :P

Sign in to follow this  
Rahuls99

Answer the Call Virtual Migration in Indian Call Centers

Recommended Posts


1812041829580100.jpg
Answer the Call: Virtual Migration in Indian Call Centers by Aimee Carrillo Rowe and Sheena Malhotra
English | 2013 | ISBN: 0816689385, 0816689393 | 280 pages | PDF | 1,7 MB


What happens over time to Indians who spend their working hours answering phone calls from Americans-and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans-and for each other.
Call center agents "migrate" through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents' sense of place and time changes: agents migrate but still remain, leaving them somewhere in between-between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future.
However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent's greeting at the other end of a toll-free call: "Hello, my name is Roxanne. How may I help you?"

Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me
[b]Download (Uploadgig)[/b]
https://uploadgig.com/file/download/81Eba0b168d8F09b/t2k3w.Answer.the.Call.Virtual.Migration.in.Indian.Call.Centers.rar
Download ( Rapidgator )
https://rapidgator.net/file/9af22b63ce3eb46bb6c8abcc0b9d03a7/t2k3w.Answer.the.Call.Virtual.Migration.in.Indian.Call.Centers.rar
Download ( NitroFlare )
http://nitroflare.com/view/A1A87A7AB18B8D4/t2k3w.Answer.the.Call.Virtual.Migration.in.Indian.Call.Centers.rar

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

Elite7Hackers Netwok

Hack the imagination!

Support and inquiries

Open support ticket here or email us at [email protected]

Highlights

Highlighted/recommended lights

×

Important Information

By using this site, you agree to our Privacy Policy and Terms of Use.